Stout NYC Hospitality Group
The Brand
Stout NYC Hospitality Group consists of 13 owner-operated bars restaurants throughout New York City. They provide authentic, elevated spaces for people seeking meaningful connections with friends, family, and colleagues — whether it’s after work or on the way to a show. Their service combines elevated pub fare with a touch of old-world Irish hospitality, enabling anyone and everyone to come as they are and feel right at home.
The Situation
Coming off of the pandemic shifting consumer behavior, with a surge in foot traffic potential on the horizon. Stout Group was looking for an agency partner to fully leverage and optimize their organic social presence towards raising brand and individual restaurant awareness, and encouraging new customers to visit.
The Solution
Seeing an opportunity to strengthen their overall awareness and impact of online social on offline foot traffic, we proposed centralizing efforts around a unified “group” handle and story. This allowed us to highlight all individual restaurants and their unique offerings, while bringing recognition amongst all consumers that Stout’s restaurants are connected, and can welcome you throughout the city.
Point of Resonance
Come as your are, and you are welcome
H1 2023 PERFORMANCE
- 36% follower growth rate Compared to 1.92% avg
- 1.88% engagement rate Compared to 0.61% avg
The Close Friends Program.
Off of a group structure, we launched the Close Friends program. Customers in restaurants can scan a QR code to follow Stout Group on Instagram. Customers can join their Close Friends list. Customers can get access to exclusive offers on an ongoing basis. The Close Friends program encourages customers to return in-person.
This program allows Stout Group to capitalize on the excitement generated at their customers pique interest point — while they’re with us at a restaurant. The program leverages that moment to build their online community. The program circles back to driving more offline engagement. Hence – an offline to online connection.
EXAMPLES OF SIGNAGE
More work we’re proud of.
Client
Stout NYC Hospitality Group
Paid Media
Social Media
Duration
3-Month Campaign
Services
- Organic Social Strategy
- Organic Content Creative & Copy
- Content Capture & Site Visits
- Community Management
- Influencer Recruitment & Activation
- Offline to Online Programming
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